How to put the smile back into your business

How to put the smile back into your business

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How do you fill those difficult mid-week spots, without inviting online travel agents to the table?

John Potter, managing director of Potter’s Resort in Norfolk has the answer – and the secret weapons, he says, are emoticons.

“In business, we suck at measuring relationships,” he told the EyeforTravel Europe 2018 summit in London on Tuesday. “They are fluffy and intangible. But we have gone through the product era and we are now in the relationship era.”

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via Travel Industry News & Conferences – EyeforTravel testing https://ift.tt/2wcw6kF

June 6, 2018 at 11:26AM

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