Instead of That $5 Water Bottle at Airports, Filling Stations

Instead of That $5 Water Bottle at Airports, Filling Stations

Dr. Stephen Klasko, the chief executive officer of Thomas Jefferson University and Jefferson Health in Philadelphia, who flies close to 150,000 miles a year, says he now carries an empty water bottle in his briefcase and fills it up near the gate.

As a marathon runner and an obstetrician, Dr. Klasko says he follows a disciplined hydration regimen when he flies. “I make sure that at least every other drink that I have is water,” he said. If he wants a second cup of coffee, he imbibes eight ounces of water first. Alcohol? Not a chance.

“Plane cabins are pressurized to simulate about 8,000 feet, which makes it more difficult to absorb oxygen,” he said. “Sitting affects blood circulation, which also decreases oxygen flow. The recirculated air in planes is extremely dry. You exhale moist air and breathe in dry air.”

He said he was already using a reminder on his Apple Watch to stand up during long flights, so he also set an alarm to prod him to have a drink every hour or so.

The Philadelphia airport has large “bottle filler” signs that call attention to 21 Elkay stations in the secure area of seven terminals. Leah Douglas, the airport’s director of image, said the airport plans to add stations at all baggage claim areas before the end of the year.


A water filing station in the Philadelphia airport. The airport has 21 such stations and plans to add them to all baggage claim areas before the end of the year.

Mark Makela for The New York Times

Elkay introduced its bottle-filling stations to airports in 2010 with a “quick, clean and green” strategy, said Ted Hamilton, executive vice president. The stations can fill bottles at a rate of up to 1.5 gallons per minute, with water that flows from a recessed source. The stations also have a digital ticker that counts how many disposable plastic bottles would otherwise have been used.

Chicago O’Hare installed its first Elkay bottle-filling stations in 2011 and now has more than 40 spread throughout terminals. Aaron Frame, the Chicago Aviation Department’s deputy commissioner for the environment, estimated that O’Hare had eliminated nine million plastic bottles from its waste since the program began.

The Atlanta airport has 36 Oasis bottle-filling stations in its terminals. Jeff Chiarugi, the chief executive of Oasis International, said Atlanta started installing them in 2013, and the company has since made inroads at other airports, too, including Dallas, Los Angeles, Indianapolis and Columbus, Ohio.

The design of bottle-filling stations caught the attention of Sarah James, a senior user experience designer for 10Up in Phoenix, who took to Twitter in 2014 to praise an Elkay unit she used at the Portland, Ore., airport. Portland first installed bottle-filling stations in 2013 and now has 16.

Now, when Ms. James goes on the road, she’s religious about carrying a clear vessel to show that it’s empty to avoid any problems when she goes through security. She also attaches a carabiner so that she can hook it onto her carry-on bag for easy access. She fills up after going through security and then again before she boards her flight.

Overall, she said, bottle-filling stations encourage travelers to bring their own bottles. “I love that it even has a little counter ticker that sort of quantifies metrics to say this is how many water bottles you saved by coming here and using your own water bottle rather than purchasing one that would be thrown away in a landfill.”

Denver, the mile-high city, is a destination where hydration is especially important for travelers. Scott Morrissey, senior director of sustainability for the Denver International Airport, said that the installation of 16 Elkay bottle-filling stations in concourses began in 2013.

“From an environmental perspective, we are able to reduce some volume of single-use plastic water bottles from going to the landfill,” he said. “From an economic perspective, it helps to reduce both our landfill tipping fees as well as our recycling costs for those water bottles that are recycled.”

Jennifer Haroon, the head of strategy and business operations at Nauto in Palo Alto, Calif., said she uses the 35 bottle-filling stations in San Francisco International Airport (most are Elkay units along with a few made by Globaltap). She said she likes to travel light and never checks luggage so she uses a bottle that can be rolled up when it’s empty.

The stations, she said, are “perfect for my use because with a collapsible bottle it’s a little bit harder to use the drinking fountain to fill it.” She added, “So the fact that you can hold it vertically and the collapsible part starts opening as it gets filled is really nice.”

Meanwhile, airports are trying to figure out how to encourage travelers to dispose of water and liquids before security and then encourage reusing the bottles at filling stations on the secure side of terminals and recycling the empty bottles. Both Portland, Ore., and San Francisco have liquid disposal stations — effectively sinks on wheels — before security checkpoints.

Ms. Haroon said she hoped the bottle-filling stations’ menu would one day include her favorite beverage: sparkling water.

Continue reading the main story


via NYT > Travel

November 20, 2017 at 06:21PM

Wake Up and Smell the Traffic? London Tries Coffee to Power Buses

Wake Up and Smell the Traffic? London Tries Coffee to Power Buses

The first batch of 6,000 liters, or about 1,580 gallons, would power one bus for a year, Bio-bean said in a news release. According to official figures in 2015, London’s buses used 240 million liters of diesel fuel a year.

Given the tiny proportion of coffee-based oil in the bus fuel, there was no immediate, empirical indication that the noisome whiff of central London’s air would turn into the alluring aroma of, say, a Roman cafe, or even a Starbucks. Coffee-based oil does have a strong smell of coffee, Bio-bean said, “but once it is processed, distilled, blended and mixed with mineral diesel, that odor is removed.”

Despite their traditional penchant for tea, Londoners drink an average of 2.3 cups of coffee a day, producing about 200,000 tons of used grounds, the news release said. Bio-bean collects that waste from coffee shops and factories and processes the sludge into oil.

“It’s a great example of what can de done when we start to reimagine waste as an untapped source,” Arthur Kay, the company’s founder.

At present, according to Transport for London, which operates London’s public transportation system, the city authorities want to ensure that increasing numbers of buses are fueled by a blend of diesel and biofuels made of products such as waste cooking oil and tallow from meat processing companies.

Additionally, more than a sixth of the bus fleet is powered by hybrid engines, and that proportion is set to grow. The authorities also want to convert the 300 single-deck buses to run on electricity or hydrogen, which emit no exhaust fumes, Transport for London said.

For years, the British authorities offered lower vehicle taxes to motorists using low-carbon diesel engines. But in recent years, London and many other European capitals have become alarmed by concentrations of harmful nitrogen oxides in the city’s air. And a backlash against diesel has grown with the scandal over secret efforts by several major carmakers, Volkswagen in particular, to circumvent emissions controls.

“We’ve got a health crisis in London caused directly by the poor-quality air,” Mayor Sadiq Khan said in October. “Roughly speaking, more than 9,000 Londoners die prematurely because of the poor-quality air.”

His remarks were made as the authorities introduced a charge for people driving into the city center in vehicles powered by engines that do not meet the latest European Union emissions standards, usually older diesel-powered models.

The so-called T-charge, meaning Toxicity Charge, is 10 pounds, or roughly $13 a day, in addition to the so-called congestion charge levied on drivers since 2003, which now stands at £11.50 a day, Monday through Friday.

That has brought the potential costs for a weekday drive into the city center to £21.50, approaching $30 — far more, in fact, than the cost of a latte or a double espresso.

Continue reading the main story


via NYT > Travel

November 20, 2017 at 06:21PM

Florida’s Tourism Growth is Still on Track Despite Hurricane Irma Hurdle

Florida’s Tourism Growth is Still on Track Despite Hurricane Irma Hurdle

Rob O'Neal  / Florida Keys News Bureau via Associated Press

Cruise ship tourists walk past Sloppy Joe’s Bar in Key West in late September, after Hurricane Irma hit earlier that month. Florida tourism is still at record levels despite the storm. Rob O’Neal / Florida Keys News Bureau via Associated Press

Skift Take: Even if Florida’s tourism growth remains solid and the state makes its target for this year, are tourists actually coming back to the areas hardest hit by Irma that need tourism dollars to recover?

— Dan Peltier

Florida is still getting a record number of tourists even though the state was hit by a devastating hurricane.

Gov. Rick Scott will announce Monday at a Miami ice cream boutique that a record 88.2 million visitors came to the state during the first nine months of 2017. That represents a 3.3 percent increase over the same time period in the previous year.

The state managed to get an increase in visitors even though Hurricane Irma slammed the state in September. Irma is blamed for at least 70 deaths and plunged much of the state into darkness.

Scott said that Visit Florida, the state’s tourism marketing agency, did an “aggressive” ad campaign following Irma to make sure people knew the state was still open for tourists.


This article was from The Associated Press and was legally licensed through the NewsCred publisher network. Please direct all licensing questions to


via Skift

November 20, 2017 at 06:00PM

By the Numbers: Flying Around the World Twice in Three Weeks

By the Numbers: Flying Around the World Twice in Three Weeks

I’ve had the chance to experience some pretty wild itineraries in my lifetime, but nothing quite like this. Over the past three weeks, I’ve flown a whopping 42,753 miles, circling the globe twice before finally returning home to New York City in time for Thanksgiving. And it was all for work!

I tallied up some of my stats along the way, including everything from flight distance to the number of miles I walked over the course of these three weeks on the road (nearly 191!). It’s been one hell of a ride, and I’m about to fly around the world two more times before 2017 is through, so stay tuned for some very exciting coverage to come.

My November 2017 adventures. Image courtesy of Great Circle Mapper.
My November 2017 adventures. Image courtesy of Great Circle Mapper.

So, let’s see where I landed after my final flight this Saturday…

Longest flight: 8,770 miles (Los Angeles-Singapore)
Shortest flight: 201 miles (Boston-Newark)
Total miles flown: 42,753
Total redeemable miles earned: 71,558
Number of in-flight meals: 18
Hours of in-flight sleep: 34
Airlines flown: Emirates, Finnair, Korean Air, Lufthansa, Turkish and United

You can view the full flight breakdown here.

Hotel stays: 7
Total hotel nights: 17

Number of aircraft tours: 10
Total photos and videos captured: 10,246
Instagram posts: 191

Cups of coffee: 52
Runs at Ski Dubai: 21
Most steps in one day: 43,164
Most miles in one day: 18.7
Total miles walked: 190.7

With all of the food I eat during flights and on the ground, getting significant exercise is key. Time permitting, I always walk instead of taking a cab, and I use almost all of my free time to explore the cities I’m visiting — I almost never turn on a hotel room TV, except in the gym, which I try to visit daily in addition to my walking adventures. As a result, not only did I not gain any weight despite eating a lot of amazing food on this trip, I actually lost about five pounds!

I love seeing and flying on new planes, but for me it’s the experiences on the ground, and the connections I make with people — both professional and personal — that matter most.

Aside from a fun Google Translate-d conversation with my Turkish seatmate from Istanbul to New York (see above), here are some of the posts covering the highlights of my 2x round-the-world adventure:

Beginning next week, I’ll be flying around the world two more times, including a trip in Emirates’ fantastic new first-class suite on the December 1 inaugural flight. You can follow along in real time on Twitter and Instagram — I’ll be posting on both platforms throughout each day.


via The Points Guy

November 20, 2017 at 05:41PM

Focus: Make your travelling a fascinating experience

Focus: Make your travelling a fascinating experience

Make your travelling a fascinating experience

Many people rely only on tourist agencies. However, this is not enough to guarantee a fine journey. Before you travel, think what impressions you want to get. It will help you to understand what resources are needed in the first place. Read how to make your trip an inspirational one.

Tips to make our travelling unforgettable
Whatever inspires us to travel, we should remember of certain tips to make our travelling more comfortable.

1. It is better to read extensively before going to a new place. You will perceive new places in a different way knowing their history. You will see how much more such preparation enable you to understand.
2. You should prepare necessary IT tools. Have a look at expressvpn review of 2017 – for that. Free VPNs will provide you with a safe access to the websites all around the word. Wherever you are, always navigate securely.
3. Choose the right photo editor. If you have Mac, Macphun is really what you need. It is a professional photo software designed for random users. With Macphun, your photos will get new shades and saturated colors. Besides, this software is very easy to use. The program suggests you the most suitable degree of shading or coloring. You are most likely to appreciate its usefulness.
4. Buy your tickets beforehand. It seems as a well-known tip, but not all people follow it. Travelling requires considerable costs. In order to allocate your budget accordingly, buy tickets in advance. It is also better to check several airlines’ websites.
5. Read about weather at the place of your destination (before buying your tickets!). This tip is crucial. Often we underestimate weather change, even in the neighboring countries. Remember, places with cold streams are never warm, even in summer. So the same season may feel really different, depending on the location.
6. Get information about local food, fine places to eat, museums, etc. In other words, do not forget about Trip Advisor.
7. Get some national currency. If you like to travel to far corners of the world, Euro or dollars can be not in great demand. Exchange a sum at your home place. You will understand how needed it is when you step out on a foreign land.

Travelling is can be fun, if you prepare to it accordingly. Think how to make your journey more engaging. There is always a way to make your experience better.
What inspires us to travel?

We usually prepare thoroughly to our dream travels. What can inspire people to find such a dream destination on the earth?
● Photos. The internet is full of pictures from all corners of the world. They often determine our choice when we decide on the next vacation.
● Someone else’s stories. Often, your friends’ travelling experience makes us get up from the sofa and buy ourselves some tickets.
● Attractive promises from travelling agencies that can offer various discounts from hotel providers, airplane companies.
Whatever inspires you for travelling, prepare wisely!


via Breaking Travel News

November 20, 2017 at 05:25PM

Deal Alert: US Cities to Iceland From $228 Round-Trip on Delta

Deal Alert: US Cities to Iceland From $228 Round-Trip on Delta

Want to see the latest flight deals as soon as they’re published? Follow The Points Guy on Facebook and Twitter, and subscribe to text message alerts from our deals feed, @tpg_alerts.

Airfare deals are typically only available on limited dates. We recommend you use Google Flights to find dates to fly, then book through an online travel agency, such as Orbitz or Expedia, which allows you to cancel flights without penalty by 11pm Eastern Time within one day of booking. However, if you’re using the American Express Platinum Card, you’ll need to book directly with the airline or through Amex Travel portal to get 5x MR points. Remember: Fares may disappear quickly, so book right away and take advantage of Orbitz or Expedia’s courtesy cancellation if you’re unable to get the time away from work or family.

It’s not at all unusual to see round-trip flights from the US to Iceland for $200 or less, but more often than not these flights are on low-cost carrier WOW Air, which charges for just about everything. Today, however, Delta’s offering flights from a bunch of US cities to Reykjavik (KEF) for prices as low as WOW’s. The carrier is offering fares for as little as $228 round-trip, which has us thinking that this may be an error fare. Since Delta is a full-service carrier, you’ll get one free checked bag along with complimentary meals, entertainment and more. Plus, several of the cities included in this sale are ones that usually miss out on WOW’s bargain-basement fares, such as Raleigh (RDU) and Phoenix (PHX).

These prices are generally available from December 2017 through February 2018. Just search the dates you want with Google Flights, then book on OrbitzExpedia or directly with Delta’s partners Air France or KLM. Note that many of these flights include long layovers in New York (JFK) on the return, but these prices make that fact easier to overlook.

Airlines: Delta
Cost: $228+ round-trip in economy
Dates: December 2017 through February 2018
Booking Link: Orbitz or Expedia
Pay With: The Platinum Card from American Express (5x on airfare), Chase Sapphire ReservePremier Rewards Gold Card from American Express, Citi Prestige (3x on airfare) or Chase Sapphire Preferred (2x on travel)

Here are a few examples of what you can book:

Austin (AUS) to Reykjavik (KEF) for $228 round-trip on Delta:

Dallas (DFW) to Reykjavik (KEF) for $228 round-trip on Delta:

Philadelphia (PHL) to Reykjavik (KEF) for $228 round-trip on Delta:

Phoenix (PHX) to Reykjavik (KEF) for $228 round-trip on Delta:

Raleigh/Durham (RDU) to Reykjavik (KEF) for $228 round-trip on Delta:

Maximize Your Purchase

Be sure to use a credit card that earns additional points on airfare purchases, such as the American Express Platinum Card (5x on flights booked directly with airlines or American Express Travel), Chase Sapphire ReserveAmerican Express Premier Rewards Gold or Citi Prestige (3x on airfare) or the Chase Sapphire Preferred (2x on all travel purchases). Check out this post for more on maximizing airfare purchases.

If you’re able to score one of these tickets, please share the good news in the comments below.

H/T: Scott’s Cheap Flights


via The Points Guy

November 20, 2017 at 05:05PM

Why Airbus Lost Its Super Jumbo Deal With Emirates

Why Airbus Lost Its Super Jumbo Deal With Emirates


The 100th A380 Airbus made was bought by Emirates, the leading Gulf carrier. But Airbus has struggled to get needed additional sales from Emirates and other airlines. Pictured are executives and Dubai royalty at the handover of the jet. Airbus

Skift Take: Airbus’s setback with Emirates makes for compelling gossip. But it shouldn’t overshadow the manufacturer having secured a $50 billion deal last week for 430 single-aisle aircraft. 

— Sean O’Neill

At the handover of the 100th A380 superjumbo to Gulf carrier Emirates earlier this month in Hamburg, Airbus SE rolled out the red carpet to airline executives and Dubai royalty, who in turn winked and nodded that another multi-billion-dollar order for the double-decker was on the cards.

Ten days on, dignitaries were filing into a conference room at the Dubai Air show to witness the unveiling of a lifeline order for the slow-selling jet — when the unimaginable happened.

Excitement over a mammoth follow-on contract from the A380’s only significant backer turned first to bewilderment as word spread that no announcement would be forthcoming, and then to mortification for Airbus as Emirates proceeded instead to hand a $15 billion deal to arch-rival Boeing Co.

The eleventh-hour switch amounted to much more than just a lost order for Airbus, sending ripples across the aviation industry as the superjumbo’s already uncertain future turned a shade darker. It also provided a rare insight into how decisions are made at the world’s biggest long-haul airline — as well as the uneasy interdependence between a planemaker and its key clients.

Airbus and Emirates have developed an almost symbiotic relationship around the A380. The Gulf giant has given the superjumbo a public profile it would otherwise have struggled to attain, while the airline put the 550-seat jet at the heart of its bid to divert a significant proportion of global traffic via a former aviation backwater.

Airbus CEO Tom Enders summed it up at the handover event, saying: “Emirates has become synonymous with the A380, and the A380 with Emirates.”

So close are the ties that what is still regarded as Airbus’s flagship model couldn’t survive without the Gulf operator — which in turn would have a gaping hole in its strategy without the superjumbo. No surprise, then, that Airbus officials were left shell-shocked by the turn of events in Dubai. The gloom eased only three days later after the announcement of an order for 430 narrow-body jets from a U.S. buyer, a record deal for the company.

The mood at the Hamburg ceremony on Nov. 3 had been rather more upbeat.

Emirates Chairman Sheikh Ahmed Bin Saeed Al Maktoum flashed a victory sign to photographers, with Enders and the carrier’s President Tim Clark sharing a joke nearby. Emirates Chief Operating Officer Adel Ahmed Al Redha stood next to Airbus sales chief John Leahy, known for seducing airlines worldwide with his honeyed voice and sharp pitches.

Handshake Deal

Less than a week later, the sides had agreed a handshake deal, according to people familiar with the deal, who asked not to be identified because the deliberations were private. Emirates would take another 36 A380s worth $17 billion, bringing its total to a staggering 178 aircraft, more than half the model’s entire order book, the people said. The upcoming air show in Dubai provided the ideal backdrop to unveil the accord, a farewell gift from Emirates to Leahy, who had tied his retirement to the program-saving sale.

Officials at Airbus and Emirates declined to comment.

Yet in the space of a few days the plan unraveled, and Leahy’s victory lap turned into a public humiliation. At the heart of the turnabout was concern at Emirates about the commitment of Airbus to carry on developing the A380, with the carrier loath to place on order only to see the program terminated a few years later, leaving it as the biggest operator of a dead-end model. It pushed the planemaker to buy back some its oldest jets to help ease those concerns.

Airbus clearly needed the deal to bolster the dwindling superjumbo backlog and keep production ticking over, but could it be trusted to carry on investing in the 550-seat jet in the blind hope that much-needed orders from beyond the Gulf would somehow materialise?

Significantly, Emirates also had no agreement in place with engine supplier Rolls-Royce Holdings Plc, said the people. The carrier’s last A380 deal for 50 planes in 2015 saw it switch to the U.K. manufacturer following a pitch that was keenly priced and offered particularly appealing terms for the maintenance work from which engine-makers usually draw most of their profits.


As Rolls retrenches under CEO Warren East, a similar offer is off the table, along with an earlier pledge to upgrade the Trent 900 turbine that powers the superjumbo, introducing further imponderables into Emirates’s calculations. Representatives at the engine maker declined to comment.

Al Redha, responsible for engineering and flight operations and seen as one of the strongest internal candidates to succeed Clark, 67, was among those to highlight the doubts, people familiar said. As concerns mounted and Sheikh Ahmed — the uncle of Dubai’s ruler and not often involved at the business-end of major orders — prepared to show up at the press conference, Emirates representatives approached Airbus on Sunday to break the bad news.

The decision has created a standoff between the airline and the manufacturer, with Clark saying of Airbus that the future of the order is “in their hands,” while Leahy, questioned on whether the sale might be resurrected, replied: “Ask them.”

Fabrice Bregier, Airbus’s chief operating officer and the head of its jetliner business, offered a calmer assessment in an interview with Bloomberg TV.

There remained a prospect of rescuing the transaction before the end of the year, perhaps even in “a few more weeks,” he said.

At the same time, he commented for the first time on the scale of the decision now facing the manufacturer, revealing that a deal with Emirates will ultimately require a pledge to stand by the A380 come what may and to “massively” upgrade it in the future, saying:

“If we finalize it we will be committed to producing this aircraft, I believe, for at least for the next 10 years.”

–With assistance from Matthew Campbell and Julie Johnsson

This article was written by Benedikt Kammel and Benjamin Katz from Bloomberg and was legally licensed through the NewsCred publisher network. Please direct all licensing questions to


via Skift

November 20, 2017 at 04:07PM

News: Corinthia Palace in Malta offered for exclusive use

News: Corinthia Palace in Malta offered for exclusive use

Corinthia Palace in Malta offered for exclusive use

Conference, meeting and incentive bookers looking for a truly unique venue need look no further.

In a new initiative for Corinthia Hotel’s inaugural property, the historic Corinthia Palace in Malta can now be booked on an exclusive use basis.

Located in the heart of the Mediterranean island, adjacent to the beautiful San Anton gardens, the hotel and its rich heritage make for an unforgettable venue.

Indoor and outdoor facilities are exclusively yours, including access to swimming pools, restaurants, bars, meeting rooms and of course guest bedrooms.

For a minimum of three nights, the 147-room Corinthia Palace Hotel’s highly-trained team will be at your disposal to ensure that your incentive, company launch or private party is a memorable event.

Some seven syndicate rooms including two boardrooms and a large conference room are available for business visitors, accommodating a maximum of 450 delegates for a reception in the Corinthia Ballroom.

The Business Centre on the ground floor incorporates the four boardrooms which can provide meeting space for between 12 and 30 delegates.

Some enjoy direct access to sun terraces with garden views and break-out areas.

Many of the hotel’s stylish meeting rooms have natural light flooding in.

All come with state-of-the-art technology, premium presentation equipment and complimentary high-speed Wi-Fi.

Each event organiser benefits from a room upgrade with espresso machine, in-room printer and fax services available on demand, plus a mobile phone pre-programmed with all the numbers of the hotel’s events team.

Next year is the perfect time to host your event in Malta as the nearby capital Valetta is hosting a year-round programme of exciting events in its role as European Capital of Culture.

For more information head over to the official website.


via Breaking Travel News

November 20, 2017 at 03:48PM

Focus: Emerging Technologies in Air Travel

Focus: Emerging Technologies in Air Travel

Emerging Technologies in Air Travel

The wave of technological revolutions sweeping across the world is unlike anything humanity has ever experienced. The global scope of the changes means that every industry is in danger of disruption, including the airline industry. It is, therefore, imperative to identify and adopt all the new and emerging technology in air travel designed to improve both efficiency and customer experience or risk falling behind.

Below are the technologies reshaping or poised to redefine air transport.

Blockchain Technology
Blockchain technology was initially dismissed because it was associated with Bitcoin, the first virtual currency. Despite negative reviews from high profile personalities and financial institutions, the ingenious invention of blockchain has continued to defy naysayers. The value of Bitcoin has shot through the roof in 2017 as the currency gains acceptance in industries that were initially reluctant to embrace it. Several airlines including Virgin Airline and allow travelers to buy airline tickets with Bitcoin.

Although blockchain technology is still a relatively new technology, its incorruptibility could be used as a basis for digital passports and biometric-enabled single token platforms.

Artificial Intelligence (AI)
AI has been around for quite a while and has been used in varying degrees in self-driving cars, drones, and virtual assistants. An exponential increase in computing power coupled with the availability of vast amounts of data means that AI will impact virtually all industries.

AI has already made its entrance into the airline industry through Chatbots, which are automated digital tools capable of carrying a conversation with customers in real time. Some forward-thinking airlines are deploying Chatbots to improve customer service by answering common customer questions.

There is more potential for AI in the airline industry, especially coupled with other technologies such as predictive analytics and machine learning. Some of the areas you can expect to see changes are in ticket pricing, revenue management, marketing intelligence, and personalized online payments.

Robotics is another emerging technology that has disrupted a myriad of industries like AI.Robots were initially introduced in the airline industry to assist in baggage handling and Car parking but are now finding more use in airport terminals. Some airlines have started using robots as customer service agents.

The role of robots in airports is expected to grow as airport administrations partner with research organizations to test robot technology in airport environments with an intention to use robots to clean, transport luggage, and relay information.

Internet of Things (IoT)
IoT is about creating an ecosystem of computing devices implanted in objects that humans use every day to allow them to send and receive data via the internet. The aim of IoT in the airline industry is to create such an ecosystem to improve efficiency both on the ground and on board an aircraft. IoT has started taking shape on the ground with the advent of Bluetooth Low Energy (BLE) beacons and queue measuring sensors. On board, IoT technology will be used to keep tabs on the wellbeing and health of passengers, detect faults and relay that information to the maintenance teams and so on.


via Breaking Travel News

November 20, 2017 at 02:48PM